Last update: 02/02/2021.
1. Preliminary Article
Hello and welcome to the general terms and conditions of sale of Lasercut Lab (hereafter the “Conditions“).
These Conditions apply between, on the one hand, Lasercut Lab SPRL, whose registered office is located at Avenue Albert 13 in 1190 Brussels, Belgium and registered with the Crossroads Bank of Enterprises under the number BE 0538 798 178 (hereinafter “Lasercut Lab”, “We”, “our”), and, on the other hand, any individual or legal entity (hereinafter “Client(s)“, “You“, “your“) wishing to use and/or purchase certain of our Products and/or Services.
Why should you read them? These Terms constitute a legally binding contract between You and Us. Please read them carefully before accepting the Quote and/or purchasing our Products/Services. In particular, these Terms tell You how We will provide the Products and/or Services to You in Belgium. If You do not agree with all of these Terms, please do not purchase our Products and/or use our Services.
The most recent version of the Terms can be viewed by clicking at the bottom of our Website: www.inkutlab.com. We may update and amend these Terms at any time. Customers will be notified, in advance, of any such changes. The Terms applicable are those in force at the time of entering into the Contract with You.
These Terms are translated from French into other languages (English and Dutch). These are unofficial translations and are provided for convenience only. They should therefore be interpreted in accordance with the French version which will prevail in the event of any discrepancy between the French version and the translation. We assume no responsibility for any errors, omissions or ambiguities in the translations.
2. Definitions
2.1 In these Conditions and in any related document, unless otherwise expressly stated, each of the capitalized terms shall have the following meaning (the same terms and expressions not capitalized shall be deemed to have their ordinary meaning):
“Quotation” means the quotation by which the Customer decides to contract with Us. A Quotation which incorporates these Conditions by reference shall be deemed to include these Conditions, whether or not Lasercut Lab provides a complete copy of these Conditions to the Client with the signed Quotation;
“Proof” means the contractual proof submitted to the Client for approval prior to going into production. This proof is used to check the layout, colours, renderings, texts and dimensions of the expected product. It is not systematic and will be produced on the Client’s request or on Our own initiative if We consider that important assumptions need to be validated;
“Client(s)” designates any natural or legal person, consumer or professional, who orders a Service or Product offered by Lasercut Lab;
“Terms” means these terms and conditions as amended from time to time;
“Contract” means the contract concluded between the Client and Lasercut Lab by which the Client orders a Service or Product offered by Us. In the case of an order placed directly with the shop’s sales department, the Contract is formalised by the following set of contractual documents: (i) these Conditions, (ii) the Quotation, (iii) the e-mail confirming the Quotation or the signed Quotation as well as the invoices issued by Lasercut Lab, (iv) the Confidentiality Policy, (v) and any special conditions freely determined by the Client and Lasercut Lab (such special conditions must necessarily be in writing and expressly accepted by Lasercut Lab). In the case of an order placed on the online sales site, the Contract is formalised by the following contractual documents: (i) these Conditions, (ii) the email summary of your order as well as the invoices issued by Lasercut Lab, (iii) the Privacy Policy, (iv) and any special conditions freely determined by the Client and Lasercut Lab (such special conditions must necessarily be in writing and expressly accepted by Lasercut Lab);
“Party(ies)” means collectively or individually We and/or You;
“Services” refers, collectively, to all the services described in article 4, and/or those listed in your Quotation;
“Products” means, collectively, all the products described in clause 4 and/or those listed in your Quotation;
“Internet Site” refers to the Internet site of the Inkutlab brand, owned by SPRL Lasercut Lab and accessible at the following address: inkutlab.com;
“Online sales site” refers to the Internet site dedicated to the online sale of personalised products and accessible at the following address: pepite.brussels;
“RGPD” means Regulation (EU) No. 2016/679, including its corrigenda, and any equivalent or corresponding national law or regulation in Belgium specifying the RGPD.
3. Scope of application and acceptance of the conditions
3.1 These Conditions apply to all contractual relations between Lasercut Lab and its Clients, both in the case of direct sales and online sales (as defined below in this article 3).
The Conditions are automatically sent to the Client with the Quotation. The Conditions are also made available to Customers on our website. Whatever clauses may appear on your Customer documents, and in particular your general (purchase) conditions, any deviation from or modification of our Conditions will only be accepted if it is expressly agreed in writing at the time of the sale.
Our Conditions can also be communicated upon request by e-mail to: hello@inkutlab.com.
3.2 More specifically, these Terms are applicable to all sales of customised Products through our e-commerce site hosted at www.pepite.brussels. The sale of Products through this channel will be referred to hereafter as “online sales”.
For each purchase of Product(s) via online sales, the Client must indicate his acceptance of the Conditions and the Privacy Policy in force available on the payment page by checking the acceptance box before proceeding with the payment.
3.3 Lasercut Lab also operates the “Inkutlab” sign in the form of a workshop and counter located at the company’s headquarters. The sale of products and services through this channel will be referred to hereafter as “direct sales”. The information relating to these products and services is accessible through our Internet site www.inkutlab.com.
4. Visibility and availability of the general conditions of sale
4.1 For orders placed in-store, these general terms and conditions of sale are available in-store on display and on request at the shop reception desk, and/or by visiting the Internet address indicated on each print order or quotation.
4.2 For online sales on the online sales site, these general terms and conditions of sale can also be downloaded in PDF format at the bottom of this page by clicking on the hypertext link, and/or by going to the Internet address given when placing an online order.
5. Information on products and services
5.1 General remark
Through direct sales and online sales, Lasercut Lab offers cutting and printing services, customised objects, personalised products and advice on production.
The Client is informed of the description of each Product/Service and its availability before placing an order. If, despite the vigilance of Lasercut Lab, the Products/Services ordered are no longer available, We will inform the Client as soon as possible. We reserve the right to change the Products/Services available (notably on our online sales site) at any time and without notification without affecting pre-existing orders.
Where applicable, We will provide additional Services as agreed by the Parties, as described in the Quote. With the exception of the Services and Additional Services, the Customer acknowledges that nothing in these Conditions shall have the effect of, or shall be construed as, creating any obligation on Us to tailor our Services to your specific requirements not covered by the Services or Additional Services.
The photographs, graphics and descriptions of the Products and Services offered for sale are only indicative and are not binding on Lasercut Lab. Clients have the possibility of obtaining additional information by contacting our customer service department or the sales staff in shop.
When we deem that the complexity of the project justifies it or that the Client requests it, a “Ready for Printing” can be established before validating the order and launching production.
5.2 In relation to Print Services
With respect to printing services based on an image provided by you, and in particular with respect to woodblock prints available through the online sales service, you must take into account that sufficient image quality and resolution are required. An image of insufficient quality or sharpness, or of incorrect colours, shall not be considered as a printing defect.
5.3 Concerning the Products and materials used
Each product offered by Lasercut Lab through its online sales site or direct sales is accompanied by a description including its dimensions, the materials used, the machining and/or printing techniques used and any other relevant information.
When using natural materials such as wood, leather or stone, which have particular veins or shades, it is possible that the result is slightly different from the contractual photo, the “Good to Print”, or that differences exist between several copies made to the same specifications. Such variations attributable to the properties of these natural materials can in no way be considered as defects and Lasercut Lab cannot be held responsible in any way.
6. Delivery times and availability
6.1 The lead times associated with our Products and Services are indicative. If a deadline is imperative, it must be the subject of a prior written agreement or be explicitly mentioned on the Quotation.
6.2 In the latter case, Lasercut Lab cannot be held responsible for a failure to respect the agreed deadline in the following circumstances
6.2.1 Cases of force majeure, technical incidents or a shortage of manpower;
6.2.2 When there is a stock shortage of one or more of the materials required to produce the Product. In this case, the Customer will be informed as soon as possible and we will do our best to inform the Customer of the availability time;
6.2.3 If the Customer fails to comply with the payment terms;
6.2.4 Where significant changes are requested by the Customer after the Quotation has been signed;
6.2.5 If the Client is late in sending the documents and information required to complete the project where applicable.
7. Prices and invoicing
7.1 Prices are quoted in Euros (€), inclusive of all taxes, unless otherwise stated, but exclude any applicable delivery charges, which are displayed separately before the order is placed. The Products and Services offered for direct sale are always subject to a Quotation.
7.2 The prices invoiced are those in force on the date of the order, subject to the availability of the Product ordered at that time. Without prejudice to orders already placed by the Client, Lasercut Lab reserves the right to modify at any time and without prior notice, the prices of Products and Services. It is specified that the tax-free service is not available.
7.3 In accordance with the provisions of Article VI.46 § 7 of the Code of Economic Law, the Client will receive, in paper format with his order and, when possible, in PDF file, an invoice specifying the price paid. The following information will be included in this invoice: the order number in the case of an online sale (the quotation number in the case of a direct sale); the seller; the price paid; and the quantity (including shipment flows) / Product reference and Product quantity.
8. Terms of payment
8.1 The Products offered for sale online are paid for by the Customer at the time of placing the order.
8.2 For Products and Services offered for direct sale and up to a maximum amount of € 1000.00, production will begin upon receipt of the full amount or proof of payment. For an order of more than € 1000.00, we require a deposit of at least 50% of the total amount and payment of the balance on collection. If a delivery service is provided, your order will be delivered upon receipt of full payment or proof of payment.
8.3 Payment for the Customer’s purchases may be made by credit card or debit card as accepted by the payment service provider.
8.4 At the time of ordering during the online sale, the Customer confirms that he/she is personally the holder of the bank card used for the payment of the order and that the name and surname appearing on this bank card are his/her own. Then, the Customer communicates the number, the expiry date and the visual cryptogram number appearing on his/her bank card.
8.5 By communicating his or her bank card number and/or bank details, the Client accepts, in advance and without condition, that Lasercut Lab proceeds with the secure transaction and authorises his or her bank in advance to debit his or her account at the sight of the records or statements transmitted by Lasercut Lab, even in the absence of invoices signed by the holder of the bank card used.
8.6 The dispatch of the order only takes place after verification of the method of payment, receipt of the authorisation to debit the means of payment used and verification of the conformity of the order to the present Conditions.
9. Ordering information
9.1 Orders can be placed:
9.1.1 Via direct sales, through the email address “hello@inkutlab.com” or the contact form accessible on our Website “www.inkutlab.com”.
9.1.2 Via online sales on our online sales website ” www.pepite.brussels “.
9.2 Validation of the order :
9.2.1 Any order addressed to our direct sales department must be sent to the email address ” hello@inkutlab.com ” or via the contact form available on the contact page of our website ” www.inkutlab.com “.
9.2.2 A direct sales order is only binding on Us once You have received a Quotation consisting of a costed proposal with an estimated production time and these Terms. If changes are requested after the fact, We reserve the right to accept them or not. In this case, they must be approved in writing by us in order to be accepted and may be subject to an adjustment of the quotation.
9.2.3 All orders within the framework of online sales will be placed through the ordering interface of our online sales site. The Customer will be asked to complete a form containing the information required for the payment and delivery of the Products purchased. The Customer must tick the box accepting the Conditions in order to proceed with the payment. After validation and payment, We will send the Customer an e-mail with the information relating to his/her order as well as any additional information relating to a stock shortage or a file problem. Such confirmation of payment for the Order shall constitute acceptance of the Order.
9.2.4 In accordance with the provisions of Articles 1134 and 1135 of the Civil Code and XII.9 of the Economic Law Code, the Client accepts the use of electronic mail for confirmation by Lasercut Lab of the content of his order.
9.2.5 In all cases, Lasercut Lab will inform the Client of the total price of the order as well as the delivery costs if applicable.
9.2.6 Orders placed and confirmed on the online sales site may not be cancelled, exchanged or reimbursed.
9.3 Refusal of an Order
9.3.1 Lasercut Lab shall also have the right to refuse any order: (i) made by a Client with whom there is a dispute relating to the payment or delivery of a previous order; or (ii) which does not comply with these Conditions.
9.3.2 If Lasercut Lab finds that the order does not comply with these Conditions, it will inform the Client. If the Client fails to proceed with Lasercut Lab to correct the erroneous elements or those contrary to these Conditions within five (5) calendar days following the notification referred to above, Lasercut Lab reserves the right to cancel the order and the payment.
10. Deliveries and transport
10.1 As soon as your order is available, You will receive an email inviting you to come and receive it at the business headquarters during business hours, and this within a maximum of ninety (90) days. After this period, the items concerned will be destroyed or recycled.
10.2 If you have also ordered a delivery service, this will be provided by an external service provider of our choice, such as B-Post or BBC Express. The delivery will be made to the delivery address indicated by the Customer during the ordering process, after payment of the order amount has been made. To this end, the latter undertakes to have communicated an exact delivery address to Lasercut Lab. Delivery costs are the responsibility of the Client; the amount of these costs being communicated to the Client beforehand: at the stage of validation of the order on our online sales site or by the presence of a separate line on the estimate in the case of direct sales.
10.3 If your order does not arrive within two (2) weeks from the date of dispatch of your order, your package may be considered lost. In this case, You have two (2) additional weeks to inform Us and We will reproduce your order as soon as possible.
10.4 If, despite the precautions we take to pack your parcel, you find that your order is damaged, please send us an email to “hello@inkutlab.com” within five (5) days of the date of receipt and attach a photograph of the damaged item. We will reproduce the items concerned free of charge and as soon as possible.
11. Installation and assembly
11.1 In the case of Products and Services offered for direct sale, if your project requires on-site installation, this can be carried out either by you or by our operators. In the second case, the installation service will be the subject of a separate offer in the form of a fixed price including the transport of the various items, travel costs and assembly time.
12. Withdrawal
12.1 The Products and Services offered by Lasercut Lab are made on demand to meet the precise specifications provided by the Client. In accordance with Article VI. 53, 3° of the Code of Economic Law, the right of withdrawal does not apply to goods made to Your request or clearly personalised.
13. Cancellation
13.1 Orders placed and confirmed on the online sales site cannot be cancelled, exchanged or refunded.
13.2 In the case of the cancellation of an order made by direct sale, we reserve the right to demand compensation equal to 50% of the total amount of the order (excluding placement and delivery costs and without prejudice to the right of Lasercut Lab to claim compensation for the entirety of its loss if it exceeds this amount). If we are at the origin of the cancellation, you are entitled to claim the same compensation of 50%.
14. Warranty
14.1 When You take delivery of your order, You must immediately check its condition and its conformity with the Quotation. In the event of apparent defects, any complaint will only be accepted if it is sent by email to the address “hello@inkutlab.com” within five (5) calendar days of receipt. You are then required to provide all explanations and photos of the defects observed. If it is established that the product presents a non-conformity or a defect, You can ask for the replacement of the ordered goods without you being able to claim any compensation or the cancellation of the order.
15. Intellectual Property
15.1 With regard to Products offered for direct sale
For each photo, image or illustration uploaded to the online sales site with a view to printing them on a wooden medium, the Customer acknowledges that he/she holds all the rights allowing him/her to reproduce them in full or in part.
15.2 With regard to the Website and the online sales site
All intellectual property rights relating to any Product or element of Lasercut Lab, such as brands, illustrations, photos, images, models and logos, drawings, videos, logos, and other similar elements visible on the Internet Site and the online sales site, whether registered or not, is and will remain the exclusive property of Lasercut Lab.
Any total or partial reproduction, downloading, modification or use of the brands, illustrations, images, photos, logos and models of Lasercut Lab, for any reason and on any medium whatsoever, without the express prior written consent of Lasercut Lab is strictly prohibited.
16. Protection of personal data
16.1 For the purposes of this Article 15, words beginning with a capital letter have the meaning given to them by the GDPR.
16.2 For more information on how Lasercut Lab uses your personal data collected during sales, please see our Privacy Policy available at: www.inkutlab.com/politique-de-vie-privee.
16.3 Pursuant to the legal regime set out in the GDPR, the Client is informed that Lasercut Lab will be the Controller of your personal data.
16.4 Any third party payment service provider that may be involved in the payment process will also act as the Controller, unless otherwise specified due to the needs of both parties. As a Data Controller, the payment service provider will comply with its obligations under the GDPR and any other data protection laws applicable to it and will be solely responsible for the consequences of non-compliance.
16.5 In the event of outsourcing within the meaning of the GDPR, Lasercut Lab is required to enter into a processing agreement as required by Article 28 of the GDPR.
16.6 You may exercise your rights by mail to the following address For the attention of the legal department of Lasercut Lab, Avenue Albert 13 in 1190 Brussels, Belgium, or by email to: “hello@inkutlab.com”.
17. Limitation of liability – force majeure
17.1 The Parties acknowledge and agree that these Terms set forth all of their responsibilities and remedies with respect to any matter/contestation contemplated by these Terms.
17.2 Notwithstanding any other provision of these Terms, Lasercut Lab shall not be liable to the Client for loss of profits or contracts, loss of data, loss of goodwill or other special, indirect or consequential losses, whether arising from negligence, breach of contract or otherwise, except in cases of gross negligence or wilful misconduct. Nothing in the Conditions shall have the effect of excluding or limiting Lasercut Lab’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence, and gross negligence, if required by applicable law. Without prejudice to the provisions of these Conditions and to the extent permitted by law, if Lasercut Lab is held liable under these Conditions to the Client, the damages due under this liability will be limited, except in the case of gross negligence or wilful misconduct, to the amount of the fees actually paid by the Client, prior to the event giving rise to the claim, for the Services rendered during the current or renewed term of the Quotation, or to the value of the Product involved. Lasercut Lab cannot be held responsible, or considered to have failed to comply with these Conditions, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure.
17.3 While every effort is made to ensure that the colour and design of the Products whose photos are displayed on the Internet Site are faithful to the original Products, variations may occur, notably due to the technical limitations of colour rendering on your computer equipment. Consequently, Lasercut Lab cannot be held responsible for errors or non-substantial inaccuracies in the photographs or graphic representations of the Products appearing on the Internet site.
17.4 In the event of a breach by one of the Parties of one of the obligations stipulated in the Conditions, not remedied within thirty (30) calendar days from the sending of a formal notice by registered letter with acknowledgement of receipt or by email notifying the breach in question, the other party may claim the cancellation of the order, subject to the damages to which it may be entitled.
17.5 The Parties shall not be liable in the event of non-performance or delay in performance resulting from a case of force majeure (as defined by the case law of the courts and tribunals), such as war, epidemic, pandemic, natural disaster, general interruption of the electricity network, the Internet or telecommunications, government measures or restrictions by the public authorities (without this list being limitative), or any other event beyond the control of the obliging party. In the event of force majeure, the Parties shall endeavour, as far as possible, to put in place reasonable alternative solutions in order to continue to perform the services. If the force majeure continues for more than thirty (30) calendar days, either Party may cancel the unfulfilled Services/Products and the relevant orders by registered letter.
18. Non-waiver
18.1 The fact that Lasercut Lab refrains from demanding, at a given moment, the execution of one of the provisions of these Conditions cannot be interpreted as a waiver of the right to invoke the said total or partial non-execution at a later date.
19. Nullity – invalidity
19.1 In the event that one of the clauses of the Conditions is null and void due to a change in legislation, regulations or a court decision, this shall not affect the validity of and compliance with the other Conditions.
19.2 In other words, the invalidation of any of the provisions of these Conditions shall not invalidate the Conditions as a whole, provided that the balance and general scheme of the Conditions can be maintained. In the event that any clause or part of any clause of these Conditions is invalid, void or unlawful, the Parties undertake to replace such clause with a replacement clause of equivalent legal scope and effect.
20. Advertising
20.1 The Client may not use the name(s), trademark(s) or trade name(s) (registered or not) of Lasercut Lab by way of reference or for other promotional purposes, unless explicitly agreed otherwise.
21. Entire Agreement
21.1 You agree that these Terms, together with any information which forms part of them by written reference (e.g. the Quotation), constitute the entire agreement between us in relation to the Products/Services and supersede any prior or contemporaneous agreement or representation, written or oral, in relation to such Products/Services.
21.2 Please note, however, that other aspects of your use of our Products/Services may be governed by additional agreements. When you receive an offer in respect of these aspects, you will receive another corresponding contract, and you may be required to accept additional terms. In the event of a conflict between any additional terms and these Terms, the additional terms will prevail.
22. Applicable law and jurisdiction
22.1 The Terms are subject to Belgian law. Any dispute arising from the interpretation or execution of these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Brussels. In the event of a dispute, the parties shall endeavour to settle it amicably. The proceedings shall be conducted in French.
22.2 The European Commission provides an online alternative dispute resolution platform (OS platform), accessible on “https://ec.europa.eu/consumers/odr”.
23. Contacting us
23.1 If you have any questions regarding these Terms, you may contact us by mail at the following address For the attention of the legal department of Lasercut Lab, Avenue Albert 13, 1190 Brussels, Belgium, or by e-mail at ” hello@inkutlab.com “.
23.2 The Inkutlab shop is accessible by appointment from Monday to Friday from 9am to 12.30pm and from 1.30pm to 6pm. Tel: +32 2 681 04 61.
